Southwest Airlines Albany Office With a presence at Albany International Airport (ALB), Southwest Airlines offers travelers a practical way to enter and exit the area. The Albany office provides help for flight queries, ticketing, and customer service. For assistance with reservations, flight modifications, and baggage-related issues, travelers can stop by the office. Southwest Airlines is well-known for its inexpensive, straightforward style of flying, and its extensive domestic route network is advantageous to passengers from Albany. The airline guarantees a seamless travel experience by placing a high priority on efficiency and customer happiness. Travelers can visit the office or use Southwest's website or mobile app to access the most recent flight information.